Author Archives: lfauser

https://www.podbean.com/media/share/pb-cx9wf-1570c8b The guys discuss team availability. How do you negotiate mutually beneficial results? Drew coins a new phrase that Sam even takes notes on. We would share it here but then why would you listen?

https://www.podbean.com/media/share/pb-mf7pb-1565e2e If the Lions can win, so can you! The guys start off discussing the big win by a local football team and no this isn’t a repeat episode. How does alignment of the leaders translate to culture in a restaurant? The guys discuss having a leader and the importance of that whether you goContinue reading “Episode 128: Changing the culture in your organization”

https://www.podbean.com/media/share/pb-xxw3x-155abcf The guys open the mailbag and dive into questions from leaders. The good ol’ “how do you” questions. Like, how do you get training hours when you’re on a labor target? Or what happens when my team doesn’t want to be trained? Drew & Sam oddly don’t argue about much, you would think thereContinue reading “Episode 127: Training Questions from the mailbag”

https://www.podbean.com/media/share/pb-ix5ew-154f40d Hail to the common sense? The guys start off discussing the big win by a local football team and somehow get to discussing why a 3-compartment sink isn’t common sense. Listen in as a few new terms are created. Team is not Family. Your weakest link determines your best outcome. Even the old pearlContinue reading “Episode 126: The Team, The Team, The Team”

https://www.podbean.com/media/share/pb-iqaw3-1544f96 Drew shares a tale from a recent visit. What do you do when your best team members are miserable because of poor hires? How do you keep them around before they leave? What happens if they leave? The guys get into a few ways to keep your best and promote a few others toContinue reading “Episode 125: When good people are miserable”

https://www.podbean.com/media/share/pb-pwvke-153bb1b The guys discuss Drew’s new phrase. They decide why should you have just a one-liner when you can have many! Like “Focus on that one pizza, that one customer, that one team member”, or “Make work small”, or Sam’s top three reasons for leadership. You’ll have to listen to hear that one! Drew mentionsContinue reading “Episode 124: Be busy when you’re slow so you feel slow when you’re busy.”

https://www.podbean.com/media/share/pb-xc2iz-1532bf4 John joins the guys for a second time to discuss leadership, Navy Seals, and 10 seconds of hockey. Sam learns you can’t trust everything you read on Wikipedia and Drew hopes you listen past his annual NY Rangers plug.

https://www.podbean.com/media/share/pb-38z82-152baff So much show prep that Drew gets to scare Sam. 5 steps to On-the-Job training. Could they be revised? Should they be revised? How will Sam reprint all his cards? Drew explains an updated purpose to each steps and how to ensure that the technology available to your team is used to everyone’s benefit.

https://www.podbean.com/media/share/pb-5ebb4-1521e73 Drew & Sam discuss the reason, joy, or purpose behind anonymous posts on a few FB groups. Need to ask without your boss knowing? Shame on the boss. Need to vent? Shame on Drew? How’d we get there. Check it out to find out.

https://www.podbean.com/media/share/pb-cuv4f-1517977 Do you find yourself answering the questions for your team? Even on a day off? Or on vacation? Where do you go if you haven’t been told where to go? Drew & Sam get into the vast array of possibilities. Knowledge is fleeting but wisdom is forever. How you help your team know whereContinue reading “Episode 120: Pillars”