Category Archives: News

https://www.podbean.com/media/share/pb-frq42-15fc288 What do you call them? Guard rails? Expectations? The guys get into how leadership has changed over time and now time has changed over leadership. From pagers to “always on” how can you manage the way you communicate with your team and how your team communicates with you.

https://www.podbean.com/media/share/pb-eahvd-15f2057 Drew scares Sam with his early alarm talk and goes right into a real rant of a time. That’s a play on words there, IYKYK. The guys then discuss the importance using process to develop a team not for lack of trust. How you setup your expectations may lead to how your team communicatesContinue reading “Episode 138: Alarms can be alarming!”

https://www.podbean.com/media/share/pb-r6iv3-15cc3d5 This episode has so many twists and turns that the guys feel like they’ve created a prog rock epic, it’s so long they influenced themselves by the end (Stephen Colbert link). The guys start with the Gemini Giant and end with the Oatman, AZ Sidewinder. In between, they discuss where to find answers andContinue reading “Episode 137: The Gemini Giant and making stuff up”

https://www.podbean.com/media/share/pb-t5x5k-15c1002 What does Mea culpa mean and why does Drew have it? No product and service debate this time, just discipline and perfect practice. The guys get into how discipline can be a grind but creates great results and how perfect practice is needed to ensure an amazing customer experience. Both states. Wow, agreement! Also,Continue reading “Episode 136: Mea Culpa”

https://www.podbean.com/media/share/pb-wt2ae-15ba084 Product gets us in the door, service is the difference between us and them! Sam has decided that it is time to rant. We haven’t mentioned product in a few weeks and Sam was feeling the withdrawal pangs. Drew finds a way to agree and disagree at the same time because service. Maybe asContinue reading “Episode #135: The rant heard round the world”

https://www.podbean.com/media/share/pb-sr8cf-15ab04e Is it about your processes or your delivery? The guys get into change and how to make change happen. We all know that change happens every day. Even the most stubborn still change. Check out the ways the guys help to create and maintain change in your organization.

https://www.podbean.com/media/share/pb-wg2dh-159e797 Classroom training, armed with a PowerPoint, a purpose, and a bunch of people. Yet, when we’re in the in-store what do we do? We can’t always schedule training so what does spontaneous training look like? Why do we miss out on those opportunities and how can we make a lasting difference? The guys getContinue reading “Episode 133: Value of shoulder-to-shoulder coaching”

https://www.podbean.com/media/share/pb-i693f-1593932 Drew has a big announcement and Sam follows up with one of his own! The guys go and dive into the way back machine. Although they start with turnaround times, this really becomes about the big picture and a new TLA, MBC. I bet you can’t wait to find out what that means!  CouldContinue reading “Episode 132:Breaking News Edition!”

https://www.podbean.com/media/share/pb-795fr-15887be No this isn’t a Devo reference. IYKYK. What’s in it for them? Weather season is different for everyone. Maybe it’s cold in Minnesota or hurricanes in Florida. How do you talk to your team to ensure that when the customers call, your team is there to deliver the best possible results? Oh no, itContinue reading “Episode 131: WIIFT, WIIFT it good”

https://www.podbean.com/media/share/pb-6k3t9-157eaf1 The guys get down in the weeds on this one. We learn about Drew’s poor ability to communicate and how it creates a great podcast tease. How do staggered in times effect your team? How do they build their habits? How do you create a schedule that meets the customers needs without forgetting aboutContinue reading “Episode 130: The case against staggered in times”