Category Archives: News

https://www.podbean.com/media/share/pb-6xjet-150dd5c It’s 7:45pm, do you know if your store is closed? Sam catches Drew in a role play right out of the gate! Sure, a picture can say 1000 words, but can it get to the root of the issue? Drew & Sam get into ways to solve an issue. Once you know the rootContinue reading “Episode 119: Roots of Pictures?”

https://www.podbean.com/media/share/pb-nt3yc-1503ac3 Join Drew & Sam as they talk speed with 4-time Worlds Fastest Pizza Maker and Domino’s franchisee Dennis Tran. Dennis shares a few theories on success and speed, Sam reminisces about an amazing judge, and Drew shares the kind words of a CEO. The only way this could be cooler is with Dunkin. Listen,Continue reading “Episode 118: Iced Dunkin or Hot Starbucks with special guest Dennis Tran”

https://www.podbean.com/media/share/pb-en4pf-14fac31 First break all the rules, what the world’s greatest managers do differently by Marcus Buckingham and Curt Coffman. A manual without a fable. The guys get into this book. Drew apologizes for a far-sighted delay. Sam tries to make it all about [REDACTED]. We can’t give the book away, so you’ll have to listen.Continue reading “Episode 117: Finally, a book review!”

https://www.podbean.com/media/share/pb-u77zv-14f066f Sure, maybe Drew said time management, we’re going to prioritize other parts of the conversation. The guys get into dealing with processes over goals. How do you eat an elephant is old fashioned? What could it be replaced by? Tomahawk steaks? You listen and we’ll decide!

https://www.podbean.com/media/share/pb-hwkmc-14e62c6 The guys get through a few tangents to get to the heart of the matter, real-time coaching. Sure Drew & Sam are good at it, they should be! They don’t have to close, open, deal with team member issues, or more. They get into the why of it, for you and for your participants.Continue reading “Episode 115: The Shawshank Tangent Compartmentalization”

https://www.podbean.com/media/share/pb-56bhk-14dbc19 Role plays, real time coaching, and soft skills, oh my! The guys go deep into coaching and training soft skills. Sam starts it off with a leadership plea. Can you take him up on it? When and where are the best places to train? Drew explains what a coaching inception is, and Sam decidesContinue reading “Episode 114: A Leadership Journey Plea”

https://www.podbean.com/media/share/pb-sdnv8-14d2c83 The guys discuss setting clear expectations. We know, this comes up often, it’s ok. This time it’s around your management team. What if they aren’t available all the time? What if they’re not a level one? What if your team is hired for a role? The guys dig into this concept and tease anotherContinue reading “Episode 113: Your managers are not grandma’s pot roast”

https://www.podbean.com/media/share/pb-vd9qy-14c826c Drew & Sam breakdown a serial shift killer. No arrests have been made but we know the culprit. Whether it’s you or a team member, being negative is a great way to kill your shift. Allowing negativity breeds more negativity. They guys dive into RAS again because you see what you want to see.Continue reading “Episode #112: CSI Dexter”

https://www.podbean.com/media/share/pb-m54kv-14be994 Massachusetts, Washington, West Virginia, Tennessee, Hawai’i, Oklahoma, Ohio, and Michigan, that’s just the last 2 months. Whether its Train the Trainer, Better Visits Today, customized classes, or Better Shifts today, we’ve been out and about helping and supporting clients. Just do it! That’s right. Do a Roles and Responsibilities with your team. How didContinue reading “Episode 111: We’ve been everywhere with a challenge”

https://www.podbean.com/media/share/pb-kk8e7-14b57ac The guys get to chat with franchisee John Richards. From the COO of the largest US franchise to a growing franchisee in Central Mississippi (he graduated from Southern Mississippi, see, swing and a southern miss, that’s almost funny), John has a great story and a best practice to share.