https://www.podbean.com/media/share/pb-b37x2-1113ec9
In long awaited Episode 19 the guys talk about leadership and the need for you to “Let Them Lead”. Speaking of “Let Them Lead”, we talk about the latest book from John U. Bacon and get some unexpected lessons on leadership hearing about America’s worst hockey team. We spend some remarkable time with the RPM training team! Buckle up, this is a great episode!
https://www.podbean.com/media/share/pb-a3hsu-10e5976
That’s right! Drew & Sam talk about the art of nice and how to quantify it. Our guest, 2020 Franchise Trainer of the Year, Stephanie Siegwald tells us how she is not a trainer and introduces us to the Purple Monkey Dishwasher. While talking to Stephanie, we get to hear how Sam deals with REALLY SLOW hotel internet or we replaced him with Max Headroom! We discuss the book 11 Rings by Phil Jackson, not for the basketball but for the leadership. Lastly, we will talk Taken and Drew as usual breaks the rules with an “un”taken.
https://www.podbean.com/media/share/pb-kc4b3-10dc4fd
In this episode, listen as the guys discuss their most recent adventure, moving the service needle in one store. How the leadership determines the customer experience, why there is no book review and angrily shake their fist at mother nature. What if the secret to improving your operations has little to do with process, delivery area, or staffing but instead has everything to do with a favored saying of ours “The speed of the leader determines the pace of the pack”
https://www.podbean.com/media/share/pb-d4nfe-10d302e
In this episode, listen as the guys discuss their most recent adventure, moving the service needle in one store. How the leadership determines the customer experience, why there is no book review and angrily shake their fist at mother nature. What if the secret to improving your operations has little to do with process, delivery area, or staffing but instead has everything to do with a favored saying of ours “The speed of the leader determines the pace of the pack”
https://www.podbean.com/media/share/pb-naqdd-10c09ff
Episode 16 is packed full! We have an amazing conversation with 2021 Supervisor of the Year, Jeremy Hill. Jeremy teaches us Pizza Math, re-humanizing the customer experience, BHAGs and managing the future. Hey Levi!, we answer your question and it was a good one! Are you using too much Alfredo or going through a ton of “C” batteries? We have solutions in TAKEN! Get pen and paper ready, you’ll want to take notes! Make sure to like the podcast, leave us some feedback on Apple podcasts and share this with your friends!
https://www.podbean.com/media/share/pb-djhd3-10ae69a
Drew and Sam reconnect with Stan Gage. We chat about the fellowship of the miserable and why you don’t want to be a part of that group. There’s a slice of the podcast where we talk about, well, slices, of pizza! We chat about the importance of making sure the core of what you do has full fledged expectations so you can deliver the very best experiences for your customers. Episode 15 is one you won’t want to miss! (Of course, you should listen to them all!) Make sure to share with your pizza pals and subscribe so you never miss an episode!
https://www.podbean.com/media/share/pb-s7q5d-109b453
Drew and Sam tackle the challenges for change management. We talk about cutting edge, learning hub and the challenges of any change. Shane Casey tells us about cutting edge and whether or not it works in high volume.
https://www.podbean.com/media/share/pb-4vdd4-108af47
In episode 13, or is it 12.2?? Hmmm.. The guys talk training around pizza! There’s a chance that there’s a discount code for the upcoming mini-con. We finish up our conversation with former CEO Patrick Doyle. He talks a lot about technology and how it will shape the future even more. We jump into a great book where our current rating system just isn’t enough for Drew so he breaks the rules, AGAIN, and adds his own rating! There’s an opportunity for you to win a copy of the book. Download today and for goodness sake, make sure you subscribe so you never miss a new episode!
https://www.podbean.com/media/share/pb-b92um-1076e7e
The guys talk more about retention. Patrick Doyle tells us about the toughest transition in Domino’s and we talk about the book, Built to Last.
https://www.podbean.com/media/share/pb-u4ux3-10507a7
Episode 11 comes to you taped in front of an audience! We talk to two time Gold Franny winners Emily and Dan Elwell. We share a particular set of skills from an audience member and dive into the book Good to Great.
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