Episode 119: Roots of Pictures?

https://www.podbean.com/media/share/pb-6xjet-150dd5c

It’s 7:45pm, do you know if your store is closed? Sam catches Drew in a role play right out of the gate! Sure, a picture can say 1000 words, but can it get to the root of the issue? Drew & Sam get into ways to solve an issue. Once you know the root of an issue, you can identify the performance gap. Once you have the performance gap you can listen to the next episode!

Episode 118: Iced Dunkin or Hot Starbucks with special guest Dennis Tran

https://www.podbean.com/media/share/pb-nt3yc-1503ac3

Join Drew & Sam as they talk speed with 4-time Worlds Fastest Pizza Maker and Domino’s franchisee Dennis Tran. Dennis shares a few theories on success and speed, Sam reminisces about an amazing judge, and Drew shares the kind words of a CEO. The only way this could be cooler is with Dunkin. Listen, you’ll get the joke.

Episode 117: Finally, a book review!

https://www.podbean.com/media/share/pb-en4pf-14fac31

First break all the rules, what the world’s greatest managers do differently by Marcus Buckingham and Curt Coffman.

A manual without a fable. The guys get into this book. Drew apologizes for a far-sighted delay. Sam tries to make it all about [REDACTED]. We can’t give the book away, so you’ll have to listen.

CHALLENGE TIME: On the next shift, ask your team do you know what is expected of you on this shift?

Episode 116: Make work small by pulling the right lever

https://www.podbean.com/media/share/pb-u77zv-14f066f

Sure, maybe Drew said time management, we’re going to prioritize other parts of the conversation. The guys get into dealing with processes over goals. How do you eat an elephant is old fashioned? What could it be replaced by? Tomahawk steaks? You listen and we’ll decide!

Episode 115: The Shawshank Tangent Compartmentalization

https://www.podbean.com/media/share/pb-hwkmc-14e62c6

The guys get through a few tangents to get to the heart of the matter, real-time coaching. Sure Drew & Sam are good at it, they should be! They don’t have to close, open, deal with team member issues, or more. They get into the why of it, for you and for your participants. Sam throws out a hastily made challenge because Drew does weird things. BTW, are you laughing, Jeremy Hill?

Episode 114: A Leadership Journey Plea

https://www.podbean.com/media/share/pb-56bhk-14dbc19

Role plays, real time coaching, and soft skills, oh my! The guys go deep into coaching and training soft skills. Sam starts it off with a leadership plea. Can you take him up on it? When and where are the best places to train? Drew explains what a coaching inception is, and Sam decides to tease the next episode!

Episode 113: Your managers are not grandma’s pot roast

https://www.podbean.com/media/share/pb-sdnv8-14d2c83

The guys discuss setting clear expectations. We know, this comes up often, it’s ok. This time it’s around your management team. What if they aren’t available all the time? What if they’re not a level one? What if your team is hired for a role? The guys dig into this concept and tease another detailed dive into this concept.

Episode #112: CSI Dexter

https://www.podbean.com/media/share/pb-vd9qy-14c826c

Drew & Sam breakdown a serial shift killer. No arrests have been made but we know the culprit. Whether it’s you or a team member, being negative is a great way to kill your shift. Allowing negativity breeds more negativity. They guys dive into RAS again because you see what you want to see.
Just do it! That’s right. Create a positive atmosphere with your team. How did it go? What were the results? Most importantly, how did the team react to it? Check out the end of the pod for the rules of this game 

Episode 111: We’ve been everywhere with a challenge

https://www.podbean.com/media/share/pb-m54kv-14be994

Massachusetts, Washington, West Virginia, Tennessee, Hawai’i, Oklahoma, Ohio, and Michigan, that’s just the last 2 months. Whether its Train the Trainer, Better Visits Today, customized classes, or Better Shifts today, we’ve been out and about helping and supporting clients.
Just do it! That’s right. Do a Roles and Responsibilities with your team. How did it go? What were the results? Most importantly, how did the team react to it?

Episode110: A swing and a Southern Miss with special guest John Richards

https://www.podbean.com/media/share/pb-kk8e7-14b57ac

The guys get to chat with franchisee John Richards. From the COO of the largest US franchise to a growing franchisee in Central Mississippi (he graduated from Southern Mississippi, see, swing and a southern miss, that’s almost funny), John has a great story and a best practice to share.